Refund Policy

Thank you for choosing Vitel SMS for your messaging needs. Before you proceed with your purchase, please take a moment to review our refund policy.

Refund Period

You are eligible for a refund within 30 days from the date of purchase.

Conditions for Refund

To qualify for a refund, the following conditions must be met :

• You have not utilized more than 20% of the purchased messaging credits.
• The refund request is made within the 30-day period.

Money-Back Guarantee

We offer a 100% money-back guarantee within the first 7 days of purchase. If you’re not satisfied with the service during this period, contact our customer support for a full refund.

Digital Product Refund Policy

Given that our services are digital products, we do not provide refunds for :

• Services purchased during promotional events or sales.
• Services that have been fully utilized.

Contact and Refund Process

To request a refund, please contact our customer support at support@vitelsms.com. Provide your order details and the reason for the refund request. Our team will guide you through the process.

Exceptions

Refunds may not be granted for special circumstances or if you fail to meet the conditions outlined in Section 2.

Service Provider Policies

Please note that individual service providers may have their own refund policies for WhatsApp services. Check the service details for specific information.

Cancellation Policy

If you decide to cancel the service within 14 days of purchase, you may be eligible for a partial refund. The cancellation policy details will be provided during the cancellation process.